In recent years, the problem of infringement of consumers' legitimate rights and interests by dating platforms has aroused widespread concern in the society, and consumers' voices on regulating the service behaviors of dating platforms and guaranteeing their legitimate and reasonable demands have become increasingly strong. To this end, Jiangsu Provincial Consumer Protection Commission carried out a special investigation, and released the "Marriage and Dating platform Service Consumption Survey Report" on September 26, 2021. The investigation found that the five platforms involved, Jiayuan, Baihe (the two have been merged into "Baihe Jiayuan"), Zhenai Network, and my Master Liangyuan, had problems including but not limited to unclear refund rules, non-fulfillment of publicity commitments, and virtual audit of member information, which seriously violated the legitimate rights and interests of consumers, such as the right to know, the right to fair trade and the right to information security. In order to safeguard the legitimate rights and interests of consumers and protect the safety of marriage and dating of people of marriagable age, Jiangsu Provincial Consumer Protection Commission conducted an online "cloud interview" on the morning of December 10, 2021, and Baihe Jiayuan, my main Liangyuan and Zhenai Network sent relevant business personnel to actively participate in the interview, and detailed the rectification situation and the next step of rectification measures on the problems found in the report. Zhenai network said: for member information audit, in strict accordance with laws and regulations to collect user information, within the scope of the law to the user including face authentication including real name authentication; For sending "business information", the agreement specifies the content and form of the information and obtains the user's consent in advance, adopts technical means to encrypt the user's mobile phone information, and strictly ensures that the member information is not disclosed to a third party without the user's consent; For online member refund, users have reasons to apply for refund, refund will be processed after verifying relevant information as appropriate; For the safety protection of members, mandatory user real-name authentication, whole-process safety education and risk reminders, and multiple means to identify and combat black ash production, marriage care, dishonest members, etc., ensure the safety and integrity of the dating environment. My master Liangyuan said: for online products, user information adopts stepped authentication, mandatory real name, chat dialog box to the top of the security prompt user real name; Online users make refund applications, give priority to listening to the reasons for the refund, do an explanation, if you insist on the refund, the refund is arranged according to the situation. For offline services, users need to provide data authentication materials, which are reviewed by the company's legal department. For unusual materials, users need to cooperate with inspection and evidence, otherwise the service cannot be opened; When offline users apply for refund, if the company is not at fault, the member's unilateral termination of the contract needs to deduct the service cost already incurred. Except for a few complicated refund claims, the entire process of terminating the contract with the user from reaching an agreement to the refund to the account is shortened to 7 working days. Baihe Jiayuan said: For the confirmation of member information, the use of online face recognition, offline identity authentication and other ways to strengthen information audit, strengthen staff audit business ability training, explore the introduction of third-party information query platform to review member information; For refund, set up a complaint adjudication department, insist on handling complaints immediately, contact users within 24 hours, form a treatment plan within 48 hours, optimize the complaint handling process and efficiency; For the franchise, the use of regular inspection, hotline feedback and other ways to strengthen management and control, if the franchise has hidden information, will be seriously dealt with. At the interview, Ju Shang, deputy Secretary-General of Jiangsu Consumer Protection Commission, put forward targeted questions on information protection and property security: Q: Will user information or registered member information be provided to a third party? Q: After the user completes the dating service or exits the service, will the platform continue to maintain the user's information? Q: Is there any reminder limit on the money transaction between the two parties of marriage and dating on the platform? Jiangsu Provincial Consumer Protection Commission said: each dating platform has data audit, consumers do not enjoy the service but are deducted, member information audit passive, there are loopholes, offline direct stores and franchise store refund services are inconsistent and other problems. For the problems that still exist, the platforms need to actively communicate, pay close attention to rectification, and will carry out a "look back" experience survey on each platform according to the situation. Source/China Consumer News · China Consumer network fraud is good point praise tube tube broadcast timely! About ten years ago when there was no object used century Jiayuan, lily net. At that time, the user experience can also be, as if the girl replied to the letter, and the man recharge to buy red beans to unlock it. But the cost is not high. Passing the end of severely punished cheaters company cheaters admit mistakes, will change, but change again oh, passing these are money, all intermediaries are useless, now people become smart, it is estimated to close down, Fuxue Lane Guanyin Temple there is a dregs like to cheat money, comrades should pay attention. Good morning! Can you be more specific about the name… So it is still a reliable forum, we take personality guarantee to me, and most of them are cheating money. In recent years, the problem of marriage and dating platforms violating the legitimate rights and interests of consumers has aroused widespread concern in the society, and consumers have increasingly strong voices on regulating the service behavior of marriage and dating platforms and protecting their legitimate and reasonable demands. To this end, Jiangsu Provincial Consumer Protection Commission carried out a special investigation, and released the "Marriage and Dating platform Service Consumption Survey Report" on September 26, 2021. The investigation found that the five platforms involved, Jiayuan, Baihe (the two have been merged into "Baihe Jiayuan"), Zhenai Network, and my Master Liangyuan, had problems including but not limited to unclear refund rules, non-fulfillment of publicity commitments, and virtual audit of member information, which seriously violated the legitimate rights and interests of consumers, such as the right to know, the right to fair trade and the right to information security. In order to safeguard the legitimate rights and interests of consumers and protect the safety of marriage and dating of people of marriagable age, Jiangsu Provincial Consumer Protection Commission conducted an online "cloud interview" on the morning of December 10, 2021, and Baihe Jiayuan, my main Liangyuan and Zhenai Network sent relevant business personnel to actively participate in the interview, and detailed the rectification situation and the next step of rectification measures on the problems found in the report. Zhenai network said: for member information audit, in strict accordance with laws and regulations to collect user information, within the scope of the law to the user including face authentication including real name authentication; For sending "business information", the agreement specifies the content and form of the information and obtains the user's consent in advance, adopts technical means to encrypt the user's mobile phone information, and strictly ensures that the member information is not disclosed to a third party without the user's consent; For online member refund, users have reasons to apply for refund, refund will be processed after verifying relevant information as appropriate; For the safety protection of members, mandatory user real-name authentication, whole-process safety education and risk reminders, and multiple means to identify and combat black ash production, marriage care, dishonest members, etc., ensure the safety and integrity of the dating environment. My master Liangyuan said: for online products, user information adopts stepped authentication, mandatory real name, chat dialog box to the top of the security prompt user real name; Online users make refund applications, give priority to listening to the reasons for the refund, do an explanation, if you insist on the refund, the refund is arranged according to the situation. For offline services, users need to provide data authentication materials, which are reviewed by the company's legal department. For unusual materials, users need to cooperate with inspection and evidence, otherwise the service cannot be opened; When offline users apply for refund, if the company is not at fault, the member's unilateral termination of the contract needs to deduct the service cost already incurred. Except for a few complicated refund claims, the entire process of terminating the contract with the user from reaching an agreement to the refund to the account is shortened to 7 working days. Baihe Jiayuan said: For the confirmation of member information, the use of online face recognition, offline identity authentication and other ways to strengthen information audit, strengthen staff audit business ability training, explore the introduction of third-party information query platform to review member information; For refund, set up a complaint adjudication department, insist on handling complaints immediately, contact users within 24 hours, form a treatment plan within 48 hours, optimize the complaint handling process and efficiency; For the franchise, the use of regular inspection, hotline feedback and other ways to strengthen management and control, if the franchise has hidden information, will be seriously dealt with. At the interview, Ju Shang, deputy Secretary-General of Jiangsu Consumer Protection Commission, put forward targeted questions on information protection and property security: Q: Will user information or registered member information be provided to a third party? Q: After the user completes the dating service or exits the service, will the platform continue to maintain the user's information? Q: Is there any reminder limit on the money transaction between the two parties of marriage and dating on the platform? Jiangsu Provincial Consumer Protection Commission said: each dating platform has data audit, consumers do not enjoy the service but are deducted, member information audit passive, there are loopholes, offline direct stores and franchise store refund services are inconsistent and other problems. For the problems that still exist, the platforms need to actively communicate, pay close attention to rectification, and will carry out a "look back" experience survey on each platform according to the situation. Source/China Consumer News · China Consumer network fraud is good point praise tube tube broadcast timely! About ten years ago when there was no object used century Jiayuan, lily net. At that time, the user experience can also be, as if the girl replied to the letter, and the man recharge to buy red beans to unlock it. But the cost is not high. Passing the end of severely punished cheaters company cheaters admit mistakes, will change, but change again oh, passing these are money, all intermediaries are useless, now people become smart, it is estimated to close down, Fuxue Lane Guanyin Temple there is a dregs like to cheat money, comrades should pay attention. Good morning! Can you be more specific about the name… So say or forum reliable, everyone rush
